Energivärme

Dålig upplevelse och kundbemötande av ledningen, rekommenderar tyvärr inte.

från Reco.se

I dont write reviews here often but I feel obliged to write one after my latest experience. We described our problem to Martin A on the telephone and after some time he said that he would need to send out a technician to evaluate the specific situation. The short visit cost 3000 SEK (which is a standard rate I guess) and ended with the technician, who was very friendly, suggesting to put a timer on our VVC, as we had discussed already on the phone. Yesterday, we noticed that our VVC pump had stopped working and contacted... Visa mer Energivärme (Martin A) again, and asked them friendly to send someone out trying to resolve the situation. Martin A reacted aggressively towards my wife that it was our fault and that he had recommended from the beginning to discconnect the VVC system. After my wife calmly explained to him that it was the technician that recommended to use a timer, he agree to send a technician out. Only to reverse his course a couple hours later, saying that there is no point in sending out a technician as he likely wouldnt be able to resolve the situation. He proposed instead that he could replace the VVC pump for ~5000 SEK (material 4258 SEK (unspecified model), reduced labor rate 448 SEK). We agreed with him that sending a technician out without a plan is not helpful and suggested that we could buy the same VVC pump that we had before and that is industry standard in Sweden for 1500 SEK on amazon, and that the technician could install the pump as propoed in his offer (30 minutes). That was apparently an outrageous suggestion. He continued to be very nonchalant and emphasized several times how much they had helped us and how beneficial the offer was for us. So unless you consider paying 3000 + 4706 SEK for being in the same situation as before as "helpful" and like unfriendly customer service, I strongly recommend not using this company. If you decide to do so anyways, try not to speak to their back office, the technicians appeared to be nice people.

från Reco.se

Vår BRF har haft avtal med EnergiVärme under lång tid för både byte av pannor och service. Har tidigare fungerat ok men har de senaste åren haft stora bekymmer med att: -Få svar från dem när vi behövt hjälp med pannor som gått sönder -Ha kontakt med dem när det funnits frågor kring en utfärd tjänst -De gjort mycket stora ingrepp i inredningen i våtrum vid byte av pannor. Detta har hänt vid ett flertal tillfällen och påtalats från vår sida att vi önskar att de pausar arbetet istället för att själva göra skador på medlemmars... Visa mer vårtum. Det har i sin tur kostat föreningen pengar för att återställa då EnergiVärme meddelat att de inte tar det ansvaret. Har innan denna recension haft kontakt med EnergiVärme för att genom dialog försökt hitta en lösning men det har inte gått. Det hade annars gett ett annat omdöme. Därav känns det viktigt att informera andra personer som kan vara intresserade av EnergiVärmes tjänster. Vi har nu bytt leverantör av installation av värmepannor samt underhåll till en annan aktör och det fungerar mycket bra och även till ett lägre pris.

från Reco.se